Table of Contents
- Introduction
- Data Collection
- Data Usage
- Data Retention
- Data Sharing
- Cookies Policy
- Security Measures
- Your Rights
- Minors
- Policy Updates
- Contact
If you have any questions about this policy, please reach out to our support team.
Introduction — Why This Policy Matters
365 scores believes every individual should have full control over their own personal data. This Privacy Policy explains what information 365 scores collects, why it is collected, how it is kept secure, and what rights you have.
By using the 365 scores website, mobile app, or any related services, you agree to this Privacy Policy. If you disagree with any part of it, please contact us before continuing to use our services.
We use your information solely to improve the quality of our services. We never sell it, and we never share it without your permission. At 365 scores, your data stays yours.
What Data Is Collected
365 scores may collect three types of information — what you provide, what you generate through usage, and what is automatically received from your device:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, Date of Birth, NID Number | Identity Verification |
| Contact Information | Mobile Number, Email | Account Login |
| Financial Information | BKash/Nagad Number, Transaction History | Payment Processing |
| Usage Data | Game history, bet history, login times | Service improvement |
| Device Information | IP Address, Browser, Operating System | Security Assurance |
| Location Data | Country & City (General) | Legal Compliance |
365 scores will never ask for your bank PIN, password, or bKash/Nagad PIN. Any such request is fraudulent — report it to us immediately.
How Your Data Is Used
365 scores uses the data it collects strictly for specific, legitimate purposes. The main reasons we use your information are:
- To enable account creation, verification, and management.
- To process all financial transactions, including deposits and withdrawals.
- 365 scoresTo improve service quality, game performance, and user experience.
- To detect and prevent fraud, scams, and illegal activity.
- To meet legal obligations and submit reports to regulatory authorities.
- To inform you of relevant offers and promotions, with your consent.
- To provide customer support and resolve complaints.
If 365 scores wishes to send you promotional messages, we will always ask for your explicit consent first. You can withdraw that consent at any time — either through your account settings or by contacting support.
How Long Your Data Is Retained
365 scores retains your data only for as long as necessary — keeping it longer than needed goes against our policy. Different types of data are held for different periods:
- Account Information: For as long as your account is active, and for 5 years after closure.
- Transaction Records: Retained for a minimum of 7 years for legal reasons.
- Customer Support History: 3 years after last contact.
- Cookies & Session Data: Deleted as soon as your session ends.
- Marketing Consent: Deleted immediately upon withdrawal of consent.
You may request the deletion of your data at any time. However, certain information must be retained for a legally mandated period.
Cookies & Tracking Technologies
365 scores uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser. 365 scores uses three types of cookies:
- Essential Cookies: Required for login status and security — these cannot be disabled.
- Performance Cookies: To improve site speed and overall performance.
- Preference Cookies: To remember your language preference and other settings.
You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain 365 scores features.
Security Measures
365 scores uses world-class technology to keep your data safe. Our security framework is on par with the banking sector:
- 256-bit SSL/TLS Encryption: All communication between you and our servers is fully encrypted.
- Two-Factor Authentication (2FA): An additional layer of security at login.
- AI-Powered Anti-Fraud System: Round-the-clock detection of unusual activity.
- Data Segregation: Player information and financial data are stored in separate, encrypted databases.
- Regular Penetration Testing: Security vulnerabilities are tested by independent expert teams.
- Hourly Backups: Reducing the risk of data loss to zero.
In the event of a data security incident, 365 scores will notify affected users by email or SMS within 72 hours and take immediate steps to minimise any damage.
Your Data Rights
You have full control over your data on 365 scores. The following rights can be exercised at any time:
- Right of Access: You may request to see what personal data we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain conditions, you may request the deletion of your data.
- Right to Portability: You may request a copy of the data we hold about you.
- Right to Object: You have the right to object to the use of your data for specific purposes.
To exercise any of your rights, email us at [email protected] or reach out via live chat. 365 scores will respond within 30 days.
Protection of Minors' Data
365 scores strictly does not collect data from anyone under the age of 18. Our services are for adults only.
If we become aware that data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If your minor child has accidentally registered on 365 scores, please notify us immediately. We will delete all associated data and close the account.
Privacy Policy Updates
365 scores may update this policy in response to changes in technology, law, or business operations. For any significant changes:
- A clear notification will be sent to your registered email address.
- You will be notified via banners or pop-ups on the site.
- The effective date of any updated policy will be clearly stated.
- Continued use of the service after any changes have been made will be considered acceptance of the updated policy.
Data Protection Officer & Contact
For any privacy-related questions, complaints, or to exercise your rights, please contact the 365 scores data protection team:
- Email: [email protected] (Subject: Privacy Request)
- Live Chat: Active 24/7 on Website & App
- Response Time: Usually within 48 hours; up to 30 days for complex matters
Your privacy is one of our highest priorities at 365 scores. If you have any concerns, please don't hesitate to reach out — we're happy to walk you through everything in plain language.